The City Bank Limited Job Circular 2015

The City Bank Limited Job Circular 2015

Deadline: 15 April 2015

Team Leader-Call Center.Alternate Delivery Channels, Head of Internet Banking-Internet Banking. Alternate Delivery Channels.

The City Bank Limited Job Circular for the posts of Team Leader-Call Center.Alternate Delivery Channels, Head of Internet Banking-Internet Banking. Alternate Delivery Channels is on. Job Location for both posts is Dhaka.

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Team Leader-Call Center.Alternate Delivery Channels:

Requirements:

4 Years Graduation/ Masters in any discipline (preferably in business) from reputed universities.

Experience: At least 2 year(s) experience in Call Center.

Additional Requirements:

  • Excellent interpersonal and communication skills
  • Knowledge about call center mechanism
  • Leadership quality along with problem solving and decision making ability.

Responsibility:

  • Lead and manage Customer Service Representatives (CSRs) team.
  • Proper supervision and forecasting quality.
  • Monitor and measure performance, reports & productivity of Customer Service Representatives (CSRs) regularly.
  • Maintain contact with all other internal departments.
Head of Internet Banking-Internet Banking. Alternate Delivery Channels:

Vacancies: 01

Requirements:

4 years of Graduation or Masters in Technical discipline from a reputed university.

Experience:

Minimum 8 year(s) relevant experience.

Additional Requirements:

  • Knowledge in Microsoft-Office, especially in MS-Excel
  • Sound understanding of Mobile Banking & Internet Banking market of Bangladesh;
  • Analytical and problem solving skills;
  • Record keeping, report preparing and Multi tasking ability.

Responsibility:

  • Business Growth;
  • Online Banking Management;
  • Quality Assurance, Testing & Usage Analysis

Eligible candidates can see the detail of the job and apply at the following link: https://career.thecitybank.com

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